Terms and Conditions

Delivery

Customers must check goods are undamaged before signing for safe receipt. Damaged goods should be refused and the reason noted on the delivery note. Please contact me to arrange for a replacement.

Orders not received: Please contact me as soon as possible at sales@thewaterbedman.co.uk or telephone 01430 421940.

Shortages: Please report missing items straightaway.

Waterbed mattresses: Mattresses for most softside waterbeds are delivered by courier within 1-2 working days. Not all softside waterbeds accept a standard mattress and it may be necessary to make one, in which case the lead time will be a few days longer.

Waterbed heaters: Heaters are delivered by courier within 1-2 working days.

Mattress protectors and zip top covers: Allow 10-14 days for production and delivery.

Conditioner and other accessories: These items are sent by 2nd class post.

Ordering and payment

Please ensure you check all the relevant details about the products you have selected as these may have changed since you last visited the website. Check the goods are correct for your requirements before ordering.  Mattress Protectors, zip top covers, and British Waterbed Company mattresses are made to order; errors such as “I ordered the wrong size/colour” are the sole responsibility of the customer.

Your order should include precise details of the items required plus a full postal address and telephone/email details. Extra information may be requested by email to ensure your order is fulfilled correctly.

Customers agree to pay the full amount by cheque or credit/debit card (via secure PayPal website) at the time of order. Credit/debit card customers will receive an immediate automatic confirmation of payment by email.

I do not accept card payments by telephone.

The shopping basket requires a minimum transaction value of £10. If you require goods totalling less than £10, please post a cheque, payable to David Edwards Waterbed Specialist, for the amount of the goods plus a £1.50 contribution towards postage and packing.

If paying by credit/debit card, click the ‘Click here to pay by credit debit card button’ on the shopping basket to be taken to the secure PayPal website. You do not need a PayPal account to complete the transaction. On the right of the screen underneath the invitation to log into your PayPal account, you will see the question: “Don’t have a PayPal account? – pay with a credit or debit card as a Paypal Guest”. Click the continue link to complete the transaction using your credit or debit card. Finally, you are invited to open a PayPal account but need not do so.

When paying by cheque click the ‘pay by cheque’ button. This will provide me with confirmation of the goods you require. Print off your invoice and post with a cheque to the address on the invoice. Please make cheques payable to ‘David Edwards Waterbed Specialist’. Goods will be despatched on receipt of your payment subject to the conditions above.

Shipping and handling charges

My prices include delivery within mainland UK.

Northern Ireland – prices for small items include postage to Northern Ireland. However, mattresses and safety liners are sent by carrier and incur a higher carriage charge.

Ireland – please contact me for postage/carriage charges.

Guarantee

I will repair or replace any defective product during a period of 12 months from the date of original delivery – if the defect is due to faulty manufacture – subject to the terms of the manufacturers warranty (see below). The customer must return the defective item at their own expense to the address given by me. This guarantee does not affect the Customer’s statutory rights.

Waterbed, mattress and heater warranties are restricted to the original purchaser.

Mattresses: Aquastar and British Waterbed Company guarantee their mattresses against manufacturing defects (split seams) as follows:

Aquastar: 5-years from the date of purchase (2-years if the mattress is used outside the UK). *

British Waterbed Company: 2-years from the date of purchase. BWC will repair or replace a mattress after two seam leaks – the first leak should be repaired using the vinyl repair kit supplied with the mattress.

Note: ‘manufacturing defect’ means a split in the weld of a seam, and does not cover an incision. Pin holes are not covered by the warranty and should be repaired with the vinyl repair kit supplied with the mattress or waterbed. The warranty shall not apply if the waterbed mattress has been neglected, misused, improperly installed, or damaged by fire, cutting, piercing or tearing.

When a mattress has been delivered or stored in cold conditions, it must be left in a warm room for 24 hours before unfolding to avoid cold related cracking of the vinyl.

To qualify under the terms of the warranty, Aquastar and British Waterbed Company require the customer to add a 4oz (118ml) bottle of approved waterbed conditioner to the mattress every 6 months. Owners of Aquastar mattresses should be aware that their 5-year warranty requires the addition of Aquastar conditioner; the use of any other well-known brand of conditioner will invalidate the Aquastar warranty.

* In the event of a warranty claim from outside the UK, a replacement mattress will be shipped to a UK address. The customer is responsible for the cost of shipping the mattress beyond the UK.

Heaters: Manufacturers warranty against manufacturing defect for 2-years from the date of purchase.

To qualify under the terms of the warranty the heater must be installed in accordance with the manufacturers instructions.

All warranties exclude any form of liability or obligation for loss or damage, direct, indirect or consequential, howsoever caused.

A service charge will be made if you require an on-site inspection.

Cancellations and returns policy

If a customer cancels an order for goods prior to despatch any payments received will be returned. I regret a refund is not possible in the case of goods specially manufactured to your requirements if manufacture has commenced.

Once goods have been shipped the customer will be liable for the cost of returning the goods, unless the goods are faulty. It is the customers responsibility to ensure that returned goods are suitably packaged to avoid damage in transit. Please obtain a receipt from the Post Office or courier service. Please call David Edwards on 01430 421940 for authorisation before returning any goods and mark the package clearly with your details and any reference number.

Refunds will not be granted on any item unless returned unused in its original condition and in the original packaging. I regret specially made items are not returnable unless the wrong item has been despatched or it is faulty.

General terms

The information contained in this website does not constitute an offer to contract or enter into an agreement. I shall not be obliged to accept an order.

I try to ensure that all details and prices displayed on this website are correct and up to date, and that these are correctly calculated by the shopping basket, however, I cannot guarantee that they are. If a pricing error does occur, the order will not be processed and the customer will be notified of the correct price. The initial ‘payment received’ response to your order should not be taken as confirmation that all prices are correct.

Any contracts or agreements shall be governed and construed according to English law and any disputes and proceedings shall be subject to the exclusive jurisdiction of English courts.

No statement on this website shall be deemed to affect the statutory rights of a consumer which cannot be excluded or restricted by law.

Material contained in this website is copyright and no portion of it should be copied without prior written consent. In no event do I accept liability of any description for any damages howsoever caused resulting from the use of this web site or its contents. The information in these pages will be updated from time to time and may be out of date. I accept no responsibility for keeping the information in these pages up to date or liability for any failure to do so.